{"id":9683,"date":"2020-10-10T08:08:45","date_gmt":"2020-10-10T08:08:45","guid":{"rendered":"https:\/\/spa4u.net\/?p=9683"},"modified":"2020-10-10T09:52:32","modified_gmt":"2020-10-10T09:52:32","slug":"quan-ly-tiem-nail-va-nhung-dieu-ban-khong-the-khong-biet","status":"publish","type":"post","link":"https:\/\/spa4u.net\/vi\/quan-ly-tiem-nail-va-nhung-dieu-ban-khong-the-khong-biet\/","title":{"rendered":"Qu\u1ea3n l\u00fd ti\u1ec7m nail v\u00e0 nh\u1eefng \u0111i\u1ec1u b\u1ea1n kh\u00f4ng th\u1ec3 kh\u00f4ng bi\u1ebft"},"content":{"rendered":"

Kinh doanh v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t ti\u1ec7m nail, \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi m\u1edbi hay \u0111\u00e3 c\u00f3 kinh nghi\u1ec7m, \u0111\u1ec1u l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c v\u1edbi v\u00f4 v\u00e0n nhi\u1ec7m v\u1ee5. L\u00e0m sao thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, l\u00e0m sao qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1, quy tr\u00ecnh v\u1eadn h\u00e0nh n\u1ed9i b\u1ed9 ra sao,…l\u00e0 m\u1ed9t ng\u01b0\u1eddi l\u00e0m ch\u1ee7, b\u1ea1n ph\u1ea3i gi\u1ea3i quy\u1ebft kh\u00f4n kh\u00e9o t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u h\u1ecfi k\u1ec3 tr\u00ean. V\u00e0 n\u1ebfu nh\u01b0 b\u1ea1n v\u1eabn \u0111ang \u0111au \u0111\u1ea7u \u0111\u1ec3 l\u00e0m sao qu\u1ea3n l\u00fd ti\u1ec7m nail c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n v\u00e0 hi\u1ec7u qu\u1ea3, d\u01b0\u1edbi \u0111\u00e2y ch\u00ednh l\u00e0 nh\u1eefng b\u00ed quy\u1ebft m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 b\u1ecf qua.<\/p>\r\n\r\n\r\n\r\n

1. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u<\/strong><\/h3>\r\n\r\n\r\n\r\n

\u1ede b\u1ea5t k\u1ef3 ng\u00e0nh d\u1ecbch v\u1ee5 n\u00e0o, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u0103m s\u00f3c h\u00e0ng \u0111\u1ea7u. M\u1ed9t s\u1ed1 ho\u1ea1t \u0111\u1ed9ng b\u1ea1n c\u1ea7n l\u00e0m \u0111\u1ec3 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 \u0111\u00f3 l\u00e0:<\/p>\r\n\r\n\r\n\r\n

a. Ghi nh\u1edb th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/strong><\/h4>\r\n\r\n\r\n\r\n

Trong \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u1ee7a ti\u1ec7m nail \u0111\u01b0\u1ee3c chia th\u00e0nh 2 nh\u00f3m c\u01a1 b\u1ea3n nh\u01b0 sau:<\/p>\r\n\r\n\r\n\r\n

    \r\n
  • Kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft: \u0110\u1ed1i t\u01b0\u1ee3ng c\u00f3 t\u1ea7n su\u1ea5t \u0111\u1ebfn ti\u1ec7m t\u01b0\u01a1ng \u0111\u1ed1i c\u1ed1 \u0111\u1ecbnh (v\u00ed d\u1ee5 1 l\u1ea7n\/th\u00e1ng) \u0111\u1ec3 v\u1ec7 sinh v\u00e0 l\u00e0m m\u00f3ng. Nhu c\u1ea7u v\u1ec1 m\u1eabu m\u00e3 v\u00e0 ki\u1ec3u d\u00e1ng th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i v\u00e0 \u1ea3nh h\u01b0\u1edfng kh\u00e1 nhi\u1ec1u t\u1eeb c\u00e1c xu h\u01b0\u1edbng l\u00e0m \u0111\u1eb9p m\u1edbi nh\u1ea5t.<\/li>\r\n
  • Kh\u00e1ch h\u00e0ng v\u00e3ng lai: \u0110\u00e2y l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng l\u1ea7n \u0111\u1ea7u \u0111\u1ebfn ti\u1ec7m ho\u1eb7c \u0111\u1ebfn m\u1ed9t v\u00e0i l\u1ea7n nh\u01b0ng kh\u00f4ng th\u01b0\u1eddng xuy\u00ean. H\u1ecd ch\u1ec9 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 khi c\u00f3 nhu c\u1ea7u ph\u00e1t sinh v\u00e0 c\u1ea7n s\u1ef1 t\u01b0 v\u1ea5n k\u1ef9 l\u01b0\u1ee1ng h\u01a1n so v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f2n l\u1ea1i.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n
    \r\n
    \"L\u01b0u\r\n

    L\u01b0u tr\u1eef th\u00f4ng tin v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng gi\u00fap b\u1ea1n \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00fang \u0111\u1eafn<\/em><\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n

    Vi\u1ec7c ghi nh\u1edb c\u00e1c th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 h\u1ecd t\u00ean, ng\u00e0y th\u00e1ng n\u0103m sinh, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, c\u00e1c d\u1ecbch v\u1ee5 tr\u1ea3i nghi\u1ec7m,…s\u1ebd gi\u00fap b\u1ea1n ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng thu\u1ed9c nh\u00f3m n\u00e0o v\u00e0 \u00e1p d\u1ee5ng c\u00e1ch th\u1ee9c ph\u1ee5c v\u1ee5, ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i kh\u00e1c nhau v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n

    b. C\u00e1c ti\u1ec7n \u00edch d\u00e0nh cho kh\u00e1ch h\u00e0ng:<\/strong><\/h4>\r\n\r\n\r\n\r\n
      \r\n
    • S\u1eafp x\u1ebfp l\u1ecbch h\u1eb9n:<\/em><\/strong> \u0110\u1ec3 tr\u00e1nh vi\u1ec7c ch\u1edd \u0111\u1ee3i m\u1ea5t th\u1eddi gian, h\u1ea7u h\u1ebft c\u00e1c ti\u1ec7m nail \u0111\u1ec1u khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u1ecbch h\u1eb9n tr\u01b0\u1edbc v\u00e0 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y tr\u00ean m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd ti\u1ec7m nail chuy\u00ean d\u1ee5ng. L\u00fac n\u00e0y, t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng qu\u00e1 t\u1ea3i hay qu\u00ean l\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng gi\u1ea3m \u0111i r\u1ea5t nhi\u1ec1u.<\/li>\r\n
    • D\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p: <\/em><\/strong>T\u00f9y v\u00e0o m\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng, c\u00e1c chuy\u00ean vi\u00ean nail s\u1ebd ti\u1ebfp c\u1eadn v\u00e0 t\u01b0 v\u1ea5n theo nh\u1eefng c\u00e1ch ri\u00eang\r\n
        \r\n
      • Kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft: D\u1ef1a v\u00e0o nh\u1eefng l\u1ea7n tr\u1ea3i nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00f3 c\u1ee7a kh\u00e1ch, b\u1ea1n s\u1ebd \u0111o\u00e1n \u0111\u01b0\u1ee3c s\u1edf th\u00edch v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec. \u0110\u1ed3ng th\u1eddi, k\u1ebft h\u1ee3p v\u1edbi vi\u1ec7c c\u1eadp nh\u1eadt c\u00e1c xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t, b\u1ea1n s\u1ebd \u0111\u01b0a ra nh\u1eefng l\u1ef1a ch\u1ecdn v\u1ec1 ki\u1ec3u d\u00e1ng nail v\u1eeba \u00fd kh\u00e1ch h\u00e0ng.<\/li>\r\n
      • Kh\u00e1ch h\u00e0ng v\u00e3ng lai: Kh\u00e1c v\u1edbi nh\u00f3m k\u1ec3 tr\u00ean, b\u1ea1n kh\u00f4ng c\u00f3 qu\u00e1 nhi\u1ec1u th\u00f4ng tin v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi c\u00e1c chuy\u00ean vi\u00ean ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng v\u00e0 d\u00e0nh nhi\u1ec1u th\u1eddi gian quan s\u00e1t v\u00e0 khai th\u00e1c th\u00f4ng tin s\u00e2u h\u01a1n t\u1eeb kh\u00e1ch \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng c\u1ea7n l\u00e0m m\u00f3ng \u0111\u1ec3 d\u1ef1 c\u00e1c s\u1ef1 ki\u1ec7n trang tr\u1ecdng, b\u1ea1n c\u1ea7n l\u1ef1a ch\u1ecdn nh\u1eefng m\u1eabu nail t\u1ed1i gi\u1ea3n, m\u00e0u s\u1eafc ph\u00f9 h\u1ee3p v\u1edbi trang ph\u1ee5c kh\u00e1ch m\u1eb7c,..<\/li>\r\n<\/ul>\r\n<\/li>\r\n
      • \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5: <\/em><\/strong>L\u1eafng nghe \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng, d\u00f9 l\u00e0 g\u00f3p \u00fd ti\u00eau c\u1ef1c hay t\u00edch c\u1ef1c, c\u0169ng s\u1ebd gi\u00fap b\u1ea1n thay \u0111\u1ed5i v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ti\u1ec7m nail. \u0110\u1ed3ng th\u1eddi, khi b\u1ea1n trao ti\u1ebfng n\u00f3i cho kh\u00e1ch h\u00e0ng, h\u1ecd s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a b\u1ea3n th\u00e2n, c\u0169ng nh\u01b0 g\u1eafn k\u1ebft h\u01a1n v\u1edbi c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

        2. T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1:<\/strong><\/h3>\r\n\r\n\r\n\r\n

        T\u1ea1i c\u00e1c ti\u1ec7m nail, khi ki\u1ebfn th\u1ee9c v\u00e0 tay ngh\u1ec1 c\u1ee7a c\u00e1c chuy\u00ean vi\u00ean t\u01b0\u01a1ng \u0111\u1ed1i \u0111\u1ed3ng \u0111\u1ec1u v\u00e0 gi\u1ed1ng nhau v\u1ec1 nghi\u1ec7p v\u1ee5, vi\u1ec7c c\u1ea1nh tranh v\u1ec1 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 KPI ho\u00e0n th\u00e0nh l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. \u0110\u1ec3 t\u1ea1o n\u00ean s\u1ef1 c\u00f4ng b\u1eb1ng v\u00e0 th\u00e2n thi\u1ec7n trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, ng\u01b0\u1eddi qu\u1ea3n l\u00fd ti\u1ec7m nail ph\u1ea3i bi\u1ebft c\u00e1ch s\u1eafp x\u1ebfp v\u00e0 ph\u00e2n chia c\u00f4ng vi\u1ec7c h\u1ee3p l\u00fd, t\u1eeb \u0111\u00f3 nh\u00e2n vi\u00ean c\u0169ng h\u00e0i l\u00f2ng khi quy\u1ec1n l\u1ee3i c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o v\u00e0 b\u1ea1n c\u0169ng s\u1ebd gi\u1eef ch\u00e2n ng\u01b0\u1eddi gi\u1ecfi \u1edf l\u1ea1i.<\/p>\r\n\r\n\r\n\r\n

        \r\n
        \"\u0110\u1ed9i\r\n

        \u0110\u1ed9i ng\u0169 chuy\u00ean vi\u00ean l\u00e0nh ngh\u1ec1 \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng<\/em><\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n

        Tuy nhi\u00ean, vi\u1ec7c qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh nh\u00e2n s\u1ef1 b\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p th\u1ee7 c\u00f4ng t\u1ed1n r\u1ea5t nhi\u1ec1u th\u1eddi gian khi b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o s\u1ed1 ca l\u00e0m vi\u1ec7c t\u1ed1i thi\u1ec3u c\u1ee7a nh\u00e2n vi\u00ean trong th\u00e1ng, v\u1eeba t\u00ednh to\u00e1n ti\u1ec1n l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 hoa h\u1ed3ng sao cho ch\u00ednh x\u00e1c,….V\u00e0 \u0111\u00e2y l\u00e0 l\u00fac b\u1ea1n c\u1ea7n m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 hi\u1ec7n \u0111\u1ea1i v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 ki\u1ec3m so\u00e1t m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p.<\/p>\r\n\r\n\r\n\r\n

        3. \u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 ki\u1ec3m so\u00e1t doanh thu v\u00e0 t\u1ed3n kho:<\/strong><\/h3>\r\n\r\n\r\n\r\n

        Khi c\u00e1c bi\u1ec7n ph\u00e1p qu\u1ea3n l\u00fd s\u1ed5 s\u00e1ch v\u00e0 b\u1ea3ng t\u00ednh th\u1ee7 c\u00f4ng tr\u1edf n\u00ean l\u1ed7i th\u1eddi v\u00e0 nhi\u1ec1u khuy\u1ebft \u0111i\u1ec3m, b\u1ea1n c\u1ea7n thay \u0111\u1ed5i v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng l\u1ee3i th\u1ebf c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a l\u1ee3i nhu\u1eadn. V\u00e0 hai t\u00e0i s\u1ea3n l\u1edbn nh\u1ea5t, \u1ea3nh h\u01b0\u1edfng nh\u1ea5t \u0111\u1ebfn vi\u1ec7c l\u1eddi – l\u1ed7 c\u1ee7a doanh nghi\u1ec7p m\u00e0 b\u1ea1n c\u1ea7n theo d\u00f5i ch\u1eb7t ch\u1ebd ch\u00ednh l\u00e0 doanh thu b\u00e1n h\u00e0ng v\u00e0 t\u1ed3n kho.<\/p>\r\n\r\n\r\n\r\n

        a. Doanh thu:<\/strong><\/h4>\r\n\r\n\r\n\r\n

        T\u00ednh to\u00e1n v\u00e0 l\u01b0u tr\u1eef h\u00f3a \u0111\u01a1n, cho ph\u00e9p c\u00e1c lo\u1ea1i h\u00ecnh thanh to\u00e1n linh ho\u1ea1t, ghi nh\u1edb c\u00f4ng n\u1ee3 v\u00e0 c\u00e1c kho\u1ea3n ti\u1ec1n ph\u1ea3i tr\u1ea3 v\u00e0 th\u1ed1ng k\u00ea b\u00e1o c\u00e1o doanh thu theo ng\u00e0y ch\u00ednh l\u00e0 nh\u1eefng t\u00ednh n\u0103ng m\u00e0 nh\u1eefng \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd ti\u1ec7m nail cung c\u1ea5p. L\u00fac n\u00e0y, b\u1ea1n s\u1ebd gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 chi ph\u00ed k\u1ebf to\u00e1n kh\u1ed5ng l\u1ed3, \u0111\u1ed3ng th\u1eddi h\u1ea1n ch\u1ebf sai s\u00f3t v\u00e0 sai ph\u1ea1m v\u1ec1 thu\u1ebf v\u00e0 gi\u1ea5y t\u1edd kinh doanh.<\/p>\r\n\r\n\r\n\r\n

        b. T\u1ed3n kho:<\/strong><\/h4>\r\n\r\n\r\n\r\n

        Kho h\u00e0ng c\u1ee7a ti\u1ec7m nail s\u1edf h\u1eefu r\u1ea5t nhi\u1ec1u \u0111\u1ea7u m\u1ee5c s\u1ea3n ph\u1ea9m kh\u00e1c nhau, s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1ec1 s\u01a1n hay gel m\u00f3ng tay khi\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd t\u01b0\u01a1ng \u0111\u1ed1i kh\u00f3 kh\u0103n v\u00e0 d\u1ec5 b\u1ecb th\u1ea5t tho\u00e1t. M\u1ed9t khi vi\u1ec7c xu\u1ea5t – nh\u1eadp, qu\u1ea3n l\u00fd h\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean h\u1ec7 th\u1ed1ng, b\u1ea1n s\u1ebd h\u1ea1n ch\u1ebf r\u1ee7i ro gian l\u1eadn v\u00e0 hao h\u1ee5t t\u00e0i s\u1ea3n kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\r\n

        \"\u1ee8ng<\/p>\r\n

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